Privacy Policy

Last updated: January 1, 2025

Qikly ("we," "us," or "our") operates qiklyonline.com and provides AI-powered missed call text-back and lead recovery services for home service businesses. This Privacy Policy explains how we collect, use, and protect information when you use our website or services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you submit a demo request or contact form
• Business name, type, and location when you sign up for our service
• Communications between you and our team

When you use our service as a business client, we also collect:

• Inbound caller phone numbers and SMS conversations handled by our AI on your behalf
• Lead and appointment data generated through your Qikly dashboard
• Usage data including login times and dashboard activity

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Qikly service
• Respond to your demo requests and support inquiries
• Send you service-related email alerts and notifications
• Communicate with you about your account and subscription
• Analyze usage patterns to improve our AI and dashboard
• Comply with legal obligations

We do not sell your personal information to third parties.

3. SMS and Caller Data

Our service handles SMS communications between your business and your customers on your behalf. Caller phone numbers and conversation content are stored in your account and used solely to operate the lead recovery service you have subscribed to. This data is not shared with third parties except as necessary to deliver the service (e.g., Twilio for SMS delivery).

4. Data Sharing

We share your information only with:

• Service providers who help us deliver Qikly, including Twilio (SMS), Supabase (database), and Resend (email). These providers are bound by data processing agreements.
• Legal authorities when required by law or to protect the rights and safety of Qikly, our clients, or others.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data storage and secure HTTPS connections. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account and lead data for as long as your subscription is active and for up to 90 days after cancellation, after which it is permanently deleted upon request. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of non-essential communications

To exercise any of these rights, contact us at hello@qiklyonline.com.

8. Cookies

Our website uses minimal cookies to ensure basic functionality. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

Qikly is a business service and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
hello@qiklyonline.com
Qikly · Philadelphia, PA